"Could not add user to Hub" - Not working and persistent alert in iOS App. Please help.
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I Have the same problem.
HUB HBMAG09-00229 iOS.
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@walterianneo I made an update to our server. Please try again now.
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@Emil I’m getting the error where it says…
Could not register your user
with the Hub. Some actions
like IFTTT, Zapier and Flow
might not work as…HBACFO1-34197
I’m on an iPhone
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Having same issue! Can someone please assist?
Hub: HBACE21-24568 -
I am having this same error with my new hub and the iOS app. I suspect this why the Alexa integration is not working. Any suggestions for getting past this?
Thanks
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Hi @Emil ,
Thank you. I confirmed at the site visit and this was not our problem. We just weren't connected to the wifi. Thank you for looking into it! -
@Emil said in "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help.:
15413
Hello,
Yes, you're right, it was "HBABC51-15413".
I'm pretty sure that it's the same problem. It only happens on the iOS Flic app, not the Android one. It happens after we try to log in, we've confirmed that the password is correct. We have someone going in for a site visit today and I can try to confirm the exact wording of the error message.
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@dev-0 Are you sure you have the exact same issue as in the original question?
The hubs you listed should work, except for HBABC50-15413, which does not exist in our backend. Are you sure you don't mean HBABC51-15413?
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Actually, just in case this is a problem at any of our other client locations, could you please also do the following Hubs?
HBABC51-15603
HBABC51-15333
HBABC51-15555
HBABC50-15208
HBABC50-15413
HBABC51-15350Thank you!
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I am also having this issue with hubs:
HBABC51-15456
HBABC51-15566
HBABC51-15462Could you please do whatever you need to to get it working again? This is at one of our client locations. Thank you.
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@Emil yes they do, thanks a lot Emil.
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@flic-s Should work now.
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Hi, got my my new hub today and having the same issue, can someone in the flicteam help?
Serial HBACE04-21587 -
@bertrandom done
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@Emil Are you able to reset mine on your backend?
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Hi, I'm having the same issue. My serial # is HBABD04-16180.
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@Emil mine is working great now! However I can’t get my IR blaster to do anything
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@techyowl Now it should work!
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@Emil HBABC49-15173 is what is on the back of my Hub LR next to Serial Number. Also the LED likes to stay solid Yellow sometimes which is interesting. Issue is still there today.
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What serial numbers do you have on your hubs?
