"This Device is not currently supported" in Alexa app
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@Emil
i have taken a video. Please let me know where to send this to you privately or where to upload it. Thanks! -
Can you please post a video instead showing all the steps you are taking? Maybe there is some piece missing.
I just checked our integration in Amazon's Alexa development portal and I can't find any setting that would restrict the skill to some specific region.
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@Emil any updates? I purchased Flic as it was advertised it would work globally with Amazon but so far I’m not able to use it. If it looks like this won’t be fixed in the short term, I will consider asking for a refund.
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@Emil It seems that many people in the Japan Amazon skill store have the same issue. I suspect it has to do with the skill. Here is a screenshot of some of the reviews showing the same issue
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@gchen887 hmm, can you send a screenshot?
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Has anybody found a fix to this? I purchased the flic twist set recently and after following the video instructions, I was able to add the buttons to Alexa. However when I try to create a routine, I cannot select the buttons as I get this error.
Currently have an amazon Alexa Japan account. Not sure if this helps.
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@emil I will second this problem. I also finally figured out how to connect this, but when attempting to create a Routine that responds to Flick Button Click, it gives me "Error - This device is not currently supported." I am also using the Flic hub.
My location is Sydney, Australia. This issue is also urgent as it's for my 92yr old mother to use as an alert button in various rooms!
-- Simon (son).
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@mikeswift88 In what country are you located / have set the Alexa to? Could you also send a screenshot of your error message?
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@richardkazuomiller I just got my flic 2 and connected as guided and get the exact same message for all 4 buttons in alexa routines. This needs fixed ASAP as this is why I bought it.
