11 Feb 2024, 17:25
Up !
Cannot Connect Flic Button to iPhone
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Hi Community,
I'm trying to connect one of my Flic Buttons to an iPhone 5C (iOS 10.3.3) and Flic App v3.3.7.
The button lights red when pressed so it should be fine, but nothings detected (bluetooth is, of course activated on the device)It works great on my iPhone 6 (iOS 15) and Flic App v6.0.2.
Any idea ?
Thanks
Best
Philippe -
@philippe-lux-67 Hi!
Sorry for not getting back, we did have a look at the logs but unfortunately there was nothing we could see that would spark an idea for a potential workaround. We do not have the ability to test or update old versions of our app, so I'm afraid there is not much we can do about this. -
Re-Up !
Any news about regarding the log I sent you ? - 8 months earlier
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Up !
- 22 days earlier
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@oskar
Hi,
Did you receive my log ?
Any news ?Thanks
- 14 days earlier
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@Emil Both Flic 2, (led at the top)
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@philippe-lux-67 Are both Flic 2 (LED at the top) or is any of them Flic 1 (LED in the middle)?
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@oskar
Log sent !Can you explain me why one of my flic button lights Red (not paired) and the other (not paired neither) lights orange ?
Thanks
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@philippe-lux-67 Hi!
Unfortunately I don't have access to an iOS 10 device (minimum supported version is iOS 11 currently), but in theory it should work since we have not made any breaking changes to the Flic firmware so they should work with the old apps and OS versions.
However, it might be that Apple has released a security update that changed something in Bluetooth that made it break.
If you go to Help & Feedback and Submit BT Log we can have look if it gives any idea for a workaround.
Sorry about this.
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@Emil
Yes.
One of my button lights red, the other lights orange.
The two are recoginzed by my iPhone 6s. -
@philippe-lux-67 Do you hold down the button for at least 7 seconds?