Can't factory reset a hub LR

[surlyone]

My flic hub LR started acting up.

Yesterday, I tried a factory reset, to no avail. IN FACT, I could not get logged into it from my iPhone afterwards with the default password written on the back ( but it did lose its assigned name)

In troubleshooting, i discovered I could get into it, but only with the old manually assigned password, so it would SEEM that the factory reset, doesn't.

I did verify it has current firmware after the reset.

I can add NEW buttons to it, but I can't seem to read any old buttons from the previous build, even if I do a factory reset on the button and try adding it again.

Hen a new button IS added, and proxied to HomeKit, the assigned button name is disregarded, if comes in with the button ID code.

I suspect that some of the old parameters are not being cleared on the factory reset ( password, button assignment by mac layer, etc).

Serial HBACE28-29634

Any suggestions?

[surlyone]

@Emil I can't find the video, but

https://community.flic.io/topic/17290/can-t-connect-to-hub-how-do-i-reset-it-resolved/5

Oscar's post at the bottom was ANOTHER source that had me trying to wipe at 22 seconds.

[Emil]

@surlyone Can you link to the video saying 20-23 seconds?

[surlyone]

@Emil THANK YOU .... a video I found said "20-23" seconds, so that was my issue ... I was exceeding he window.

SECOND problem was ( I think) a red herring ... low battery power on some of the long installed flics .... have new cells coming in from amazon for them.

Will follow up tomorrow

[Emil]

Did you hold down the pin hole button for 10-15 seconds (not less, not more) and then release?

Note that button names are not synced to homekit.