Unable to change battery of flic location

[pdo.smith]

After one day's use my flic location is unresponsive. The red light does not come on when the button is pressed and it is not bonded to my phone.

I suspect the battery might be faulty but I am unable to open it to change the battery. I have stuck it down on a flat surface and tried to unscrew the top piece by turning it counterclockwise but it simply will not budge.

What am I doing wrong? How can I open it to check the battery and change it if necessary?

[hello_marley]

Same experience with flic2.. so hard to open and change battery.. what’s the trick?

[mick]

Same issue here, bought this week.
To much shelf time?

[nadia]

Hi, Flic Singles (Location, Music, etc) cannot be opened, and therefore the battery cannot be changed. Please send an email to support@shortcutlabs.com and if your button is faulty we'll replace it

[facebook 1]

I am having the same issue.