Can't Access My Scenes in SmartThings

[na51hog]

TL;DR – Flic and SmartThings seem to be partially authenticated but the services are not fully connected. I log in successfully to SmartThings from the Flic App and authorize, but my Scenes don’t appear. Parts of the Flic app act as though I am connected, other parts indicate I am not – Please advise.

Process:

Run Flic App on Android

Access my (only) Flic Hub

Internet test button reports access is fine

Select a Standby Flic button to configure

Select ‘Click’ function

Select SmartThings Category:

Login to SmartThings when prompted by the Flic app.

After SmartThings authentication I get this screen:

I authorize execute and read on all scenes

Ok – so now from articles and YouTube videos I should be taken to the screen in the Flic app that lists the scenes I have in SmartThings, but I don’t, It takes me back to this screen:

If I press ‘LOG IN’ again, I go straight back to the authorize screen, i.e., it doesn’t ask me to (re)authenticate with SmartThings:

And I am back here, looping around forever…

If I back out of the login screen, I get here:

At this point It seems to think I am logged in, but have no Scenes

If I press ADD SCENE, it takes me back here:

And around we go!

If I go to the Flic ‘Providers’ screen, I see Philips Hue with a green tick. Hue with my Flic works fine, so I assume a green tick means that the services are connected. SmartThings shows a gear, indicating I am not connected?

If I touch the Gear Icon, predictably I get back to here:

My conclusion is that I am partially authenticated but not fully connected?

Please advise on how I might resolve my situation.

Many thanks

[oskar]

@na51hog Hi!

This issue has finally been resolved by SmartThings, authenticating should now work again!

Sorry for the inconvenience!

[jaypdaly]

@Emil I am also having this exact issue. It will not link my Smartthings account, and it loops around forever. The entire reason I bought your product was to link to Smartthings. I bought the Mega Kit too. I'm sitting on 15 Flic buttons that can't control anything in my smarthome. Please help

[Emil]

We are currently in contact with Samsung to see if this can be fixed asap.

[davemate23]

@na51hog I’ve just bought a new Flic starter kit and am having the same issue. Any resolution yet?

[matthew.thornton]

@na51hog I'm having exactly the same issue. Is there anything we can do? All my devices are on Smartthings so at the moment I'm not able to use Flic at all.

Looking at my Smartthings config I can't see anything unusual. All my Scenes are very straightforward and I can log into Smartthings on the web using the same credentials as I supplied to the Flic hub. It's a strange issue.

[Laura]

Hi,

Unfortunately we can not reproduce the issue. So in order to help you, we would need some additional information.

What settings do you have on your SmartThings account? What do your scenes look like? (What devices are added etc.) What is the serial number of your hub?

You can also send this information to support@flic.io.

With this information we hope we can reproduce it and help you with the solution.

Thanks for your help!

The Flic Team

[bontas.cosmin]

Same as here!

[meepmeep]

@na51hog Same situation here.
It looks like Flic application can't retrieve the access token the SmartThings's services.

Flic team, any update on this issue ?