Cannot connect hub mini to android app

[benjamin 0]

I have been trying to connect my hub mini using the android app (Google Pixel 5, Android 14), but I keep getting the "Yikes! Connection timed out" error message.

Any idea how I can get this thing connected?

Thanks!

[Emil]

@benjamin-0 ok maybe something is broken with the hub mini then. Send a message at https://flic.io/support to our support team and they can help you out. You can include a link to this post.

[benjamin 0]

@Emil I can't get the hub connected, so I haven't even started upack8ng buttons...

My phone is currently only connected to one device (my watch)

[Emil]

@benjamin-0 Do you possibly have a lot of Bluetooth connections on your phone active, like 10 paired Flic buttons or so?

[benjamin 0]

@Emil

• only red
• received it this morning
• I have turned it on and off again, the hub shows in the list, matches the serial on the back of it
• I don't have another phone...
• yes and yes

[Emil]

@benjamin-0 Does the LED on the hub mini turn green/yellow at any point when you try connect to it? Have you ever been able to connect to the hub before or is this the first time? Have you tried another phone? Have you tried toggling Bluetooth on/off on your phone and have you tried to reboot either the phone or hub?