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    Can't seem to get the confirmation E-Mail for my device manager account

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    • _Roy
      _Roy last edited by _Roy

      Good morning,

      since I've started working with flic there has been a small problem. When trying to make a new device manager account, I get the promptthat my account already exists. When I try to login with my account, it tells me the account hasn't been activated yet.

      I've already tried resetting the password and sending a new confirmation E-Mail. For some reason, these e-mails aren't being sent to my inbox.

      Does anybody know how I can solve this issue? The support on the main site is mainly for hardware related issues, that is why I am asking for help here.

      Regards Roy.

      Emil 1 Reply Last reply Reply Quote 0
      • _Roy
        _Roy @oskar last edited by

        @oskar Can now use the device Manager with my account, thank you for the support.

        1 Reply Last reply Reply Quote 0
        • _Roy
          _Roy @oskar last edited by

          @oskar sent an email to the attached email addres.

          1 Reply Last reply Reply Quote 0
          • oskar
            oskar FlicTeam @_Roy last edited by

            @swordfisherman Hi!

            Could you please contact dm-support@flic.io, preferably from the same email that you are trying to get confirmed and we can help you there!

            _Roy 2 Replies Last reply Reply Quote 0
            • _Roy
              _Roy @Emil last edited by

              @Emil The E-Mail isn't in my spam Folder and we checked if our Company Filter catches the E-Mail, which isn't the case either.

              oskar 1 Reply Last reply Reply Quote 0
              • Emil
                Emil FlicTeam @_Roy last edited by

                @swordfisherman could you see if the email is in the spam folder?

                _Roy 1 Reply Last reply Reply Quote 0
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