Posts made by Lxxrxns

@Emil Alright! Thanks for helping us figure this out. I submitted the request with a link to this topic.

@Emil https://youtube.com/shorts/mZf6UK7WYM8

Hub is still not showing up in the app and it's still bright red (assuming it should go to a more dimmed light?).

The manual says: "After approximately 15 seconds the LED will dim and become discoverable."

Thanks anyways for the live support! Hope we can find a solution...

@Emil It flashed slowly for about 10 secs! Now it's back to steady red. Still can't find it in the app.

Is it supposed to dim the red light once it is "discoverable" like the manual states?

When I unplug it and plug it back in, the light turns bright red, then orange for a sec or so, and then back to steady bright red.

@Emil Hooked it up to the router directly. Pressed the button for 5 sec but nothing happened. Waited for about 5 min, still no connection.

Then did a 20 sec push, light started flashing again, then back to steady red, still no connection.

Then tried a 5 sec press again, still nothing.

Ethernet cable is 100% working (Philips Hue hub is normally on it).

https://imgur.io/OgAuUgA

SN: HBACG11-37766

Hello,

I have just received my flic twists and hub LR.

The hub is connected to a 1A power brick and the led is bright red.

It doesn't "dim" after 15 seconds though, as the manual suggests.

https://i.imgur.com/fSkQqxb.jpg

The app can't find the hub. Bluetooth and wifi are on and the app has all permissions. I tried it with 2 different phones.

https://i.imgur.com/QnBAYdO.jpg

I also tried a factory reset using the little reset button. This made the light flash rapidly for a while and then it went back to steady bright read.

Is there anything else I can do?

Or is the hub broken?

Kind regards,

Laurens