Matter devices showing offline
-
Hi there, I have a bunch of matter devices configured on my Flic hub. They've been working well for the two months I've had them set up. Then one of my buttons stopped controlling one Matter device (a Leviton plug) but worked fine with another Leviton plug it was configured to control. Checked another button with a similar config and...same thing. The plug seemed to be fine (control via tha Leviton app and Alexa worked just fine). Digging in to it, I noticed about half of the 8 Matter devices on my Flic hub were showing "Offline". But like the first device mentioned, all were working fine through other channels.
Came back a few hours later to do some more troubleshooting, and lo and behold, all but one of the Matter devices are back online. I did nothing in the interim, but the hub is now finding them again. Prior to resetting the hub or removing and re-adding the one device that is still MIA, is there anything I can look at to help troubleshoot this?
-
@buckyswider did you finish the pair device again or didn't you have to since you noticed it became online again?
-
@Emil said in Matter devices showing offline:
@buckyswider The only thing I can think of is if any other app (Alexa or Leviton app) has thrown out the Flic Matter connection (Fabric) to the Flic Hub. In that case you would need to add it again to the Flic hub.
Figured I'd try to add it back to the Flic hub without deleting it. Put the device into setup mode and...it was no longer "offline" in the Flic app. Oh well.
-
@buckyswider The only thing I can think of is if any other app (Alexa or Leviton app) has thrown out the Flic Matter connection (Fabric) to the Flic Hub. In that case you would need to add it again to the Flic hub.
-
@Emil said in Matter devices showing offline:
@buckyswider what devices do you have? Only Leviton? Are they Thread or wifi?
Hi @Emil , so before I go delete and attempt to re-add the device showing Offline (a Leviton wall switch), is there anything I can do to provide troubleshooting data?
-
@Emil Yes, all of my matter devices are Leviton. All WiFi.
-
@buckyswider what devices do you have? Only Leviton? Are they Thread or wifi?
