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    Flics / Hub will not add to alexa

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    • Emil
      Emil FlicTeam last edited by Emil

      Could you try to log out from the Flic app and then log in again, to see if it works better then?

      dajudge 1 Reply Last reply Reply Quote 0
      • dajudge
        dajudge @Emil last edited by

        @Emil added the action, paired a flick to toy app / phone. Clicked the button, no errors.

        Screenshot_2025-02-13-17-13-27-348-edit_io.flic.app.jpg

        1 Reply Last reply Reply Quote 0
        • Emil
          Emil FlicTeam @dajudge last edited by

          @dajudge can you try to go in to the flic app and, without connecting to the hub, add a normal Internet request action targering https://api.flic.io, save the action and then try to execute it? Then tell me if you get any error message in a notification?

          dajudge 1 Reply Last reply Reply Quote 0
          • dajudge
            dajudge @Emil last edited by

            @Emil Screenshot_2025-02-12-20-54-38-795-edit_com.amazon.dee.app.jpg

            Just disabled and enabled again 😞

            Emil 1 Reply Last reply Reply Quote 0
            • dajudge
              dajudge @Emil last edited by

              @Emil sure, it usually does...

              Thanks for the help

              1 Reply Last reply Reply Quote 0
              • Emil
                Emil FlicTeam @dajudge last edited by

                @dajudge The issue is that our hub is not linked to your flic user account in our database. You need to have internet on your phone active and then connect to the hub using the app. At that point it will link the hub to your flic user account.

                1 Reply Last reply Reply Quote 0
                • dajudge
                  dajudge @Emil last edited by

                  @Emil still using that skill

                  Screenshot_2025-02-11-21-54-27-721-edit_com.amazon.dee.app.jpg

                  Emil 1 Reply Last reply Reply Quote 0
                  • Emil
                    Emil FlicTeam @dajudge last edited by

                    @dajudge For some reason the Hub has not been linked to your Flic user account in our backend system. Can you make sure the app on your phone has internet access at the moment you connect to the hub?

                    dajudge 2 Replies Last reply Reply Quote 0
                    • dajudge
                      dajudge @Emil last edited by

                      @Emil it is connected to the internet - wired.

                      HBACF01-34760

                      Emil 1 Reply Last reply Reply Quote 0
                      • Emil
                        Emil FlicTeam last edited by Emil

                        Are you using this skill? https://www.amazon.com/Shortcut-Labs-AB-Flic/dp/B08WXGP16H
                        You need to log in with your Flic account in that skill.

                        What is the serial number of your hub? Is it connected to the internet?

                        dajudge 2 Replies Last reply Reply Quote 0
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